I contacted many cox agents and most of them told they cannot activate my own modem because my account is special. I need to use a rentan modem or call to another yech support. I tried again and again, and eventually one agent successfully activate my modem. I think there’s a big difference in knowledge among agents. I guess all other guys just tried to replace the modem in the account but the last guy stop/reinitiate the service with new modem.
I can't keep calling again and again, I'm about to have an aneurysm... I'm pretty sure CenturyLink has Gig service in my neighborhood now, and it's a lot cheaper (like $69 a month vs. $100+). I didn't want to go through the pain of switching, but the Cox runaround is painful. And I do not like being lied to. So, off to investigate CenturyLink. If Cox made this easy, I wouldn't even be looking.
why is your account special? What other cox services do you have?
Nothing else. There is nothing special about my account. I only have Internet (Gigablast). All I want to do is replace the Cox equipment with my own.
move to other internet provider if available. cox never takes care of existing customers.
