Does anyone know if it's possible to get the ONT installed in your home? that's the whole reason I upgraded to GB and since have tried calling the "Gigablast" line but their closed when I am able to ...
I am averaging lower speeds than 392. I spent around 3 hrs with the tech last night trying to find out what the problem is with my connection. I was not able to get anywhere close to 80% of the speed that is avaliable. Tech finally told me that the modem I just picked up from COX store is what is limiting my internet speeds. I was told by the tech to contact the Manufacturer of the modem. When you call the modem Mfg. Their recorded message tells you right away that they cannot help you with your internet connection speeds. hmmmm.
With all the post and replies I am seeing I think COX is aware that they are not giving most of their customers what they have promised. I never had a problem with Ultimate getting the 300 Mps.
I guess not enough people have complained about the service.