So my ongoing saga continues....A Filed Services Technician came out, (12/22) sent by the mysterious "back office" to come out and take more readings. He tried at the modem, tried replacing the modem with a Cox Panoramic, and still got the same speeds 127/33. He went out to the box to test at the line in at the house, same result. He got out the big ladder, climbed up the pole, and took readings at the tap. Turns out I have -15db tilt on my main line, its supposed to be only -8db tilt. So the fault is finally found and it is COX's !!! so after submitting the readings, he told me it would be marked a Priority but again no ETA on when it would be fixed.
Today, 12/26/2018, speeds are still at 141/28, with no word from Cox whatsoever.
I figure I'll give it until 12/31/2018 and then it will be time to make a change, one way or another.
12/28 Maintenance Technician came out and ran tests. Coax 1.42/42.
On Ethernet, 126/32. Could not explain to me what the reason was that
when a SINGLE computer is HOOKED DIRECTLY into the Modem, it cannot
pull Gigabit Speeds. He hooked his laptop up, and he could not get above 131/30.
Suggested that a House Technician come by and take a look. He left.
Later that day I get call from another House Technician who wants to come by and
test with his box and a Cox Panoramic Modem.
He stops by, verifies 1.42GB/40 at Coax coming to my modem.
Hooks up a Cox Panoramic Modem, tests via Ethernet from the new modem to his Box,
He gets 127/28. Tries again two more times, only gets 127/28.
He says Engineering has to take a look at it now, as all my lines have been replaced, and no Modem, whether my SB8200, which worked fine under ultimate, or a new unwrapped COX Panoramic Modem, will work on Gigablast, via Ethernet.
My latest Speed tests today show 126/ 29, on today 12/29/2018.
one computer, hooked directly into my modem.
I haven't heard anything yet as of today. I'm calling in to get my credit for internet service, I will ask if they have an ETA.
