Gigablast. I'm getting consistently occurring latency spikes of 250ms on upload (only while under load)
Its been this way since I moved to my new address(5 months). I've been through 2 top of the line modems. Used 3 seperate PCs to run tests. I went as far as to run a coaxial cable from the ground at the house, to the modem, bypassing all house cables and my xr500 router. 3rd tech came out today. He fixed a bad spot on the downstream side at the pole. No luck on upstream. Problem is still there. My household is streaming only, which this causes a problem for. It also makes online gaming just inaccurate enough to not play anything with confidence. I'm frustrated beyond belief. Any ideas?
- Hi Adam, I'm sorry to know that you're having a frustrating experience with our company. Are you on a hard-wired connection when experiencing these issues? Would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us? We recommend using the Cox Internet Speed test tool, http://bit.ly/2VsdGbX. I'd like to see what both your upload and download speeds are. For best results, please clear your cookies and cache, and reboot your laptop or PC prior to performing the speed test. -Kevin M. Cox Support Forum Moderator