Forum Discussion

zmcara's avatar
zmcara
New Contributor II
6 years ago

Gigablast Activation

Before today i had the 300 meg service with 500gig of extra data plan. I went into a cox store to upgrade to Gigablast (using my own brand new modem -Arris SB8200). I was advised by the rep that ...
activation
Gigablast
slow speeds
  • zmcara's avatar
    zmcara
    6 years ago

    This issue is now resolved. I have my gig speeds. The guy that came out today was great, in the weather and he was climbing poles, redoing wiring in the cold. Amazing job and all is well!

zmcara's avatar
zmcara
New Contributor II

Thanks Brian. I have sent an email as requested. I also pasted into that email my chat log with Arris support who indicate the issue is on Cox's side as a "provisioning" problem. (their full reply in case i dont explain it right, is in the email)

JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
@Zmcara

We'have received your email and responded.

Cox Moderator