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cbrindisi's avatar
cbrindisi
New Contributor
3 years ago

Getting frequent packet loss after giga blast upgrade

If I do a 5+ min WinMTR test to the game server my game connects to (world of warcraft in this case) I'm seeing 5-7% packet loss on the first node my connection hits after it leaves my router. Is the...
Sayno86's avatar
Sayno86
New Contributor

Were you able to get this fixed?  I have had this EXACT same issue for almost 3 years and I am about ready to switch to T-Mobile 5g hotspot as I have a more reliable connection with it.  I have almost 15% packetloss to google DNS servers today

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| READYSHARE - 0 | 578 | 578 | 0 | 0 | 12 | 0 |
| 10.79.240.1 - 9 | 429 | 392 | 5 | 8 | 27 | 12 |
| 100.127.5.88 - 10 | 419 | 379 | 6 | 9 | 22 | 13 |
| 100.120.102.30 - 11 | 412 | 370 | 6 | 10 | 58 | 14 |
| langbprj02-ae1.0.rd.la.cox.net - 11 | 405 | 362 | 12 | 15 | 44 | 22 |
| 70.167.151.110 - 11 | 401 | 357 | 11 | 14 | 28 | 18 |
| 72.14.238.175 - 9 | 428 | 390 | 11 | 14 | 28 | 12 |
| 142.251.60.133 - 9 | 431 | 394 | 11 | 14 | 34 | 13 |
| dns.google - 13 | 389 | 342 | 11 | 14 | 28 | 18 |
|________________________________________________|______|______|______|______|______|______|

CrystalS's avatar
CrystalS
Former Moderator
3 years ago
Hello @Sayno86,

I am so very sorry to learn of your Internet troubles and I'd like to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator