Forum Discussion

HelloKitty123's avatar
HelloKitty123
New Contributor
7 years ago

Getting a refund

I moved overseas, and now I don't have a phone.  I think Cox owes me a refund of about $34.  How do I get this refund?  Please don't tell me to call a 1-888 number, because, as I said, I don't have a phone.  The online chat service keeps telling me to call the phone number.  Can I get an email address for a customer service rep, please?

  • LatitiaS's avatar
    LatitiaS
    Moderator
    7 years ago
    Hi HelloKitty123,

    We would be glad to assist. Please send the account details to cox.help@cox.com, and be sure to include the URL to identify the request. We look forward to working with you.

    Latitia S.
    Cox Support Forums Moderator