Forum Discussion

Biker6238's avatar
Biker6238
New Contributor II
2 years ago
Solved

Getting 2 simultaneous hardwired ethernet connections working without using Wi-Fi

I have been trying to get my PC and my television to work using ethernet cables.  I don't like running Wi-Fi 24/7.  My television service is via the Internet, not a Cox package.  My Cox modem/router ...
  • Darkatt's avatar
    Darkatt
    2 years ago

    He's putting it in BRIDGE mode which means it only supports a single IP address. So even though he has multiple ethernet ports, they won't provide multiple Ip addresses in bridge mode. He would need to purchase a Wired Router, and connect it to the ethernet port on the modem, and then connect his devices to the router. 

Biker6238's avatar
Biker6238
New Contributor II
2 years ago

Thank you TiffanyR.  Yes, the gateway model I have is the one you guessed in the link above.  I checked the diagram, and I seem to have everything plugged in correctly.  I have the ethernet cord from the PC to the orange one.  The cord to the TV is in the one just below where the first phone line goes.  If Cox offers a gateway that would allow me two active ethernet ports at the same time, without running Wi-Fi to achieve that functionality, I might want to pursue that option.  Could you please tell me if there is one offered that does that and provide a specific model I should ask for?  Thank you.

  • TiffanyR's avatar
    TiffanyR
    Former Moderator
    2 years ago

    Hello Biker6238, 

    If the one pictured in the link is the one that you are using, then you should be able to use multiple ethernet ports. There may be something going on with the Gateway. I would recommend swapping it out for a similar model or another that offers multiple ports active at the same time. You can find a list of our compatible modems and gateways at https://www.cox.com/residential/support/cox-certified-cable-modems.html . Many of them offer multiple ethernet ports that can be used at the same time. You would need a gateway that can support the level of internet that you subscribe to. It would also depend on the inventory that our store has. The Arris TG1682, Arris TG2472, and Arris TM3402 only allow for one ethernet port active at a time, so I would stay away from those for your needs. You can find our store locations at https://www.cox.com/local/search . Please let us know if you need additional assistance. 

     

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 years ago

      He's putting it in BRIDGE mode which means it only supports a single IP address. So even though he has multiple ethernet ports, they won't provide multiple Ip addresses in bridge mode. He would need to purchase a Wired Router, and connect it to the ethernet port on the modem, and then connect his devices to the router.