Get the speed you deserve- modem upgrade on us
COX sent a letter saying this: "Get the Internet speed you deserve with a modem upgrade on us.... Follow instructions at COX.COM/UPGRADEMYMODEM to get your replacement at no additional cost." My modem is an older one, not capable of using the whole 150 Mbps I pay for each month. COX knows that. But I have learned never to accept anything COX says as truth. Sure enough, when I visited the URL, COX wants me to pay $179 for a modem, with a $20 credit for installation which costs $20. See, they've known all along that I purchased the modem myself. So the letter is just baloney, except without any nutritional or other value than to add to the mass of a landfill.
I called the number on the letter: 844-228-9156, and they didn't see how I could get the modem I own replaced for free. She said to go into a COX store to see if they would do it. I'm not going to waste my time. If COX kept their word, it would be the first time. I don't see it as an actual possibility. I wish I could get something other than Century Link's pathetic 1.5 Mbps where I live. I'd switch in a heartbeat.