GET THE INTERNET SPEED YOU DESERVE WITH A MODEM UPGRADE ON US
So I received a letter from cox informing me that my modem needed upgrading and that COX would provide a modem at no additional cost and it will on them and that they look forward to providing the modem soon.
despite 30 minutes on the phone with customer service I am still without an upgrade.
ANyone else had this issue.
Shame on COX for their fraudulent misrepresentation and lying letter.
- Firstly I will say that emotional responses that are borne out of frustration from dealing with issues like this may result in harsh tones and word choices that are not always the most congenial or nice. It also causes a situation that may not cast the best light on the parties involved. I will say that TIME can heal many wounds. In follow up I will commend Devante in the Customer Service Department? who responded vis facebook and resolved this issue. The resolution makes my previous statement null and void. I must congratulate and thank COX for standing behind their letter and arranging an upgrade. Thank you.
