Forum Discussion

Jaeger's avatar
Jaeger
Contributor
5 years ago
Solved

General Connection Troubleshooting

This is mainly for troubleshooting purposes, as I have experienced packet loss in some VoIP programs and occasionally my internet will drop. Attached here is the signal page for my modem. To anyone w...
  • KevinM2's avatar
    KevinM2
    5 years ago
    Hi Jaegerm, your modem levels look incredibly healthy right now, and I'm not seeing any packet loss or excessive timeouts. Everything appears to be within the normal specifications. Are you on a wired Ethernet connection or are you on WiFi when experiencing these issues? If you're on WiFi, can you please hard-wire a laptop or PC directly to the modem and share your speed test results with us? For optimum results, we generally recommend the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX. -Kevin
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hi Jaegerm, your modem levels look incredibly healthy right now, and I'm not seeing any packet loss or excessive timeouts. Everything appears to be within the normal specifications. Are you on a wired Ethernet connection or are you on WiFi when experiencing these issues? If you're on WiFi, can you please hard-wire a laptop or PC directly to the modem and share your speed test results with us? For optimum results, we generally recommend the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX. -Kevin
  • Jaeger's avatar
    Jaeger
    Contributor
    5 years ago

    Glad to hear everything is looking good. I am on a wired connection though. Maybe there was local maintenance or it's time to upgrade hardware. I've been using this modem and router for several years now. Thank you for the assistance!

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      You're quite welcome, and please don't hesitate to reach out to us at cox.help@cox.com, Twitter or Facebook, for assistance in the future. -Kevin M. Cox Support Forum Moderator