Forum Discussion

SusanC1's avatar
SusanC1
New Contributor
13 days ago
Solved

Full Week No Internet

is anyone else experiencing this? just straight up nothing. State of Arkansas, city Fort Smith. I see others have intermittent issues but ours has been out constantly for days.   Contacting anyone ...
  • LatitiaS's avatar
    LatitiaS
    4 days ago

    Hi Jay5468,

     

    I am sorry to learn of your continued connection troubles.  We want nothing more than for you to enjoy your services.  

    I understand you insisted that we not comment and ask you to call, but we do want to help so can you please reach out to us on Twitter at CoxHelp, visit us on Facebook, or email at cox.help@cox.com.  Please be sure to include the URL so we can identify you.  

    Thanks!  We look forward to working with you.

     

    Cox Support Forums Moderator  

teammyers05's avatar
teammyers05
New Contributor

Agreed, this is ridiculous.  No time lines, just two texts a day, saying they are working on it.  We are in Lowell, and are now on our third day straight with no internet at all.  We only have the 100Mbps too, so not even the good one.  Tried to call, with no answer.  I am looking into Right Fiber, that was just brought to Lowell, to see if I can at least get some consistent service.

Also, this outage is happening every week now for anywhere from 3 hours to days on end.  My cell phone bill is skyrocketing due to having to use my hot spot for any kind of connectivity.  Also if you are the moderator don't end me that "Reach us on Twitter crap, either I don't have a Twitter account, give me a phone number with an actual human to talk to, so I can at least get an ETA of when we can expect service restored.

I also will be requesting credit on my bill as well.  Cox, the name says it all.

Becky's avatar
Becky
Moderator
4 days ago

Hi Teammyers05, my kids and I depend on our internet for work and school, and I imagine your family has the same needs. I value your business and I want to provide you with reliable service. I'm sorry you've been without service for 3 days! Please know that our network engineers are aware of the urgency in your area and we are working as quickly as possible to restore service. I understand how this experience has you considering other providers, and I hope you'll decide to stick with us. Please email us at Cox.Help@cox.com so we can take a closer look at your specific location.