A couple of issues...
I have it corrected now, but Cox locked my account because of "Odd behavior", then sent an email to me at an email address within that locked, unusable account telling me the account had been locked. After I got things fixed I was able to see that email notice. Brilliant.
On the Cox website, there is no way to send an email and the only links to "Chat with Oliver" never go to any chat.
I pay a small fortune to Cox every month. It would be nice to have some way to communicate with them other than posting to a forum and hoping they read it. If they do read this, they are probably playing video games and laughing at us vermin.