Solved
Frustrated
My internet was off and on at random times and random lengths. It was not possible to use the internet for ANYTHING, Apple TV , email etc. . A pair of technicians came out and spent 3 hours trying to...
Forum Discussion
Sadly I have no idea how to find the signal levels. Cable from outside through wall. I don’t think I have any splitters. The cable comes from wall to modem. Not sure how to find the T3 timeout error logs either. I’ve had 2 techs on the phone since this morning. One couldn’t even connect with the modem, the other was helpful and she sent updates to the modem, and rebooted, internet worked for about 15 minutes after she did the updates, then went back out again.
A tech is supposed to come out today and check the outside connections. I’m havin go to use hotspot to even work today. 🙁
What model modem or gateway do you have? I can give instructions how to find signal levels when I know what you have. Also, do you have TV service or any other active coax outlets in your house besides the one being used for the modem/gateway? Just because the connection from the wall to the modem is direct, doesn't mean everything in your house is. I would suggest finding where the coax attaches to your house and visually fallow it to see where it goes and how it's connected. Hopefully you can do that before the tech comes to avoid a charge.
