Forum Discussion

Tom2001's avatar
Tom2001
Contributor
2 months ago

Frustrated with Contour Mobile - Audio issues

I had posted this in the TV forum but i'm not sure about that, so I'll post in the Internet forum as well. If this is against the rules, I'll delete one of them. Since May 1, 2024 we have been in to...
GregP1's avatar
GregP1
Moderator
2 months ago

Hi Tom 

I'm not aware of an audio issue like you described. I apologize for this happening. After I read your message I turned on https://watchtv.cox.net  in the background with one of the news channels so far I have not heard an issue with audio dropping around the commercials. When you are using this are you connected to your home network or another network?

Greg

  • Tom2001's avatar
    Tom2001
    Contributor
    2 months ago

    Hi Greg,

    I'm connected to my home network....100mbs and Google WIFI. Only audio issues are on the Contour APP and/or watchtv.cox.com.

    • StephanieS's avatar
      StephanieS
      Moderator
      2 months ago

      Tom2001  Hi, I'd like to take a look at your account and see what's been done already.  Please send me an email to cox.help@cox.com and include your full name and address.  Thanks!  

      • Tom2001's avatar
        Tom2001
        Contributor
        2 months ago

        Hi Stephanie,

        MOD looked up my case, status still open and added a note to have Atlanta Support call me to get a better status. Well I haven't received any further contact from Cox on this. Previous contacts at Cox stated support personnel are told not to talk directly with customers.