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NL84838's avatar
NL84838
New Contributor
2 years ago

Frequent internet disconnects & errors

Hi all, Within the last couple of weeks I've noticed intermittent internet disconnects that have ramped up in frequency. I've checked most everything I can think of from my end and have replaced ne...
Darkatt's avatar
Darkatt
Valued Contributor III
2 years ago

You are going to need a tech out. Call tech support, and request a tc. While it sounds like you have done everything, you MAY want to consider getting Cox Complete Care, to ensure that it's not some kind of fitting or something inside the home, and save you a 75$ service charge. 

  • NL84838's avatar
    NL84838
    New Contributor
    2 years ago

    I appreciate the info! I believe I will reach out to the building manager for my apt to see if they can test the connections first and determine if their is break or damage to the cables in the wall before calling out a tech.

    Thank you

    • Darkatt's avatar
      Darkatt
      Valued Contributor III
      2 years ago

      No Prob, I used to do this for a living, so - - -.