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velkoris's avatar
velkoris
New Contributor
4 years ago

frequent disconnects

been having disconnect issues all week, today things took a turn for the worse. been happening very frequently. 

any insight would be great. 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 687000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
3 Locked QAM256 687000000 Hz 3.0 dBmV 40.3 dB 291 802
1 Locked QAM256 675000000 Hz 3.0 dBmV 39.4 dB 2703 5181
2 Locked QAM256 681000000 Hz 2.8 dBmV 40.2 dB 2581 8286
4 Locked QAM256 693000000 Hz 3.0 dBmV 40.6 dB 2566 8279
9 Locked QAM256 723000000 Hz 3.9 dBmV 40.9 dB 608 1764
10 Locked QAM256 729000000 Hz 3.9 dBmV 40.9 dB 2664 8516
11 Locked QAM256 735000000 Hz 3.9 dBmV 40.8 dB 2631 8525
12 Locked QAM256 741000000 Hz 3.8 dBmV 40.7 dB 2610 8583
17 Locked QAM256 771000000 Hz 3.2 dBmV 40.3 dB 1969 6038
18 Locked QAM256 777000000 Hz 2.9 dBmV 40.1 dB 2532 7192
19 Locked QAM256 783000000 Hz 2.9 dBmV 40.0 dB 2375 7347
20 Locked QAM256 789000000 Hz 2.5 dBmV 39.8 dB 2482 7380
21 Locked QAM256 795000000 Hz 2.3 dBmV 39.8 dB 2225 6780
22 Locked QAM256 801000000 Hz 2.2 dBmV 39.8 dB 2325 7015
25 Locked QAM256 819000000 Hz 1.5 dBmV 39.6 dB 2397 7575
26 Locked QAM256 825000000 Hz 1.2 dBmV 39.8 dB 2260 7386
27 Locked QAM256 831000000 Hz 1.2 dBmV 39.8 dB 2242 7390
28 Locked QAM256 837000000 Hz 0.8 dBmV 39.8 dB 2179 7413
29 Locked QAM256 843000000 Hz 0.8 dBmV 39.9 dB 2258 7434
30 Locked QAM256 849000000 Hz 0.6 dBmV 39.8 dB 2434 8054
33 Locked QAM256 345000000 Hz 1.5 dBmV 40.0 dB 3243 9946
34 Locked QAM256 351000000 Hz 1.6 dBmV 40.2 dB 2790 8606
35 Locked QAM256 357000000 Hz 1.6 dBmV 40.2 dB 3341 9191
36 Locked QAM256 363000000 Hz 1.5 dBmV 40.2 dB 1146 2305
37 Locked QAM256 369000000 Hz 1.3 dBmV 40.1 dB 3290 9534
38 Locked QAM256 375000000 Hz 1.2 dBmV 40.1 dB 4018 11515
41 Locked QAM256 393000000 Hz 0.5 dBmV 40.0 dB 1127 431
42 Locked QAM256 399000000 Hz 0.3 dBmV 40.0 dB 3032 9973
43 Locked QAM256 405000000 Hz 0.4 dBmV 40.0 dB 2975 9772
44 Locked QAM256 411000000 Hz 0.6 dBmV 40.0 dB 926 1772
45 Locked QAM256 417000000 Hz 1.2 dBmV 40.2 dB 2814 9798
46 Locked QAM256 423000000 Hz 1.7 dBmV 40.2 dB 2747 9835
159 Locked Other 288000000 Hz 5.2 dBmV 41.5 dB 109049401 5




Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 17400000 Hz 6400000 Hz 38.0 dBmV
2 2 Locked SC-QAM Upstream 23900000 Hz 6400000 Hz 39.0 dBmV
3 3 Locked SC-QAM Upstream 30300000 Hz 6400000 Hz 40.0 dBmV
4 4 Locked SC-QAM Upstream 36700000 Hz 6400000 Hz 39.0 dBmV

Date Time Event ID Event Level Description
05/09/2020 22:22 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:22 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:22 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:17 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:17 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:16 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:15 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:15 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: 2; New Profile: 1.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:15 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:10 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:10 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:10 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:10 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:10 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:10 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:10 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:10 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:10 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:10 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:10 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:10 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:10 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:10 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:10 2436694061 5 "Dynamic Range Window violation"
05/09/2020 22:10 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:09 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:09 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:09 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:09 2436694066 6 "Honoring MDD; IP provisioning mode = IPv4"
05/09/2020 22:09 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:09 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:09 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:09 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:07 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:07 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:07 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:07 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:07 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
05/09/2020 22:06 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;"
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