Forum Discussion

AaronP's avatar
AaronP
New Contributor
5 years ago

Fix your internet issues or I'm cancelling my plan

I'm tired of latency issues kicking me from games, then the game penalizes me for leaving a game. I bought good quality internet for ONE reason, online gaming... If I can't get that with Cox, I'll ge...
B-ran's avatar
B-ran
New Contributor
5 years ago

Agreed constant latency. I am connected with a LAN cable as well and I cant play a single game.

KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hi B-ran, would you be willing to email us traceroutes and/or PingPlotter results to cox.help@cox.com, so we can have them reviewed? Do you only experience latency while gaming, or are other devices in the home also experiencing slower than normal speeds? Also, are you using a separate wireless router along with your modem? -Kevin M. Cox Support Forum Moderator