Forum Discussion

AaronP's avatar
AaronP
New Contributor
6 years ago

Fix your internet issues or I'm cancelling my plan

I'm tired of latency issues kicking me from games, then the game penalizes me for leaving a game. I bought good quality internet for ONE reason, online gaming... If I can't get that with Cox, I'll ge...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi AaronP, can you please make sure the coaxial cable is not damaged, bent, or loose? Some of your modem levels are outside of our preferred specifications, and this could be the reason you're experiencing issues while gaming. Do you normally game on WiFi or is your device hard-wired directly to the modem? If you're on WiFi, are you using the 2.4 or 5 GHz frequencies?

For further assistance, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator