just report it to the FCC. these guys at the top (managers/supervisors) are vultures. they need a push from outside force to make them spit out the truth and compensate for our hard earn money. we pay a hefty price for a service and when that service cannot be delivered then we, as customers, should be compensated. Those who do not complain or seek out the problem with them are just getting their money eaten up by these vultures. I am getting 10 Mbps most of the time when I pay for 150Mbps. Can't even work from home or do anything else when it fluctuates like that.
FCC link: https://consumercomplaints.fcc.gov/hc/en-us?return_to=%2Fhc%2Frequests
FCC is non formal, so it's a 50/50, but if you go Formal Complaint, it'll cost you but you might get it fixed faster.
