firmware issues SB8200
I'll preface this post by saying I'm a CCIE in R&S...
I have gigablast....for the last month i've been getting 300-350mbps download speeds. Tier 1 said it was caused by my modem. I gave them the benefit of the doubt and bought a new SB8200.
Provisioned the new modem and had my normal speeds for about 5 minutes (1.3gbps down 50mbps up). After 5 minutes my modem reset and found AB01.01.009.27_081619_183.0A.NSH was loaded. Back down to 300-350mbps.
This firmware was pushed on both my hardware revision 4 and 6 sb8200.
Tier 2 closed the ticket saying updated firmwares are deployed when received. I have opened a tier 3 case with Arris.
Who can I get in contact with on the Docsis team in ATL NOC to looks at this?
speedtest.net to cox, and using fast.com