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Yes when it's a qualified tech! Cox has contracted third party companies who don't even use proper meters to diagnose problems. When problems are intermittent like time or temperature based when amps stop functioning at night when temperature drops. Also tier techs buy off the tickets like they fix big problems, that leaves customers having to call back. I've personally experienced all these situations. Cox needs to own there faults and fix em. Customers need to pay there bills that's how this works if there is a problem Cox should fix em or give free service them they can give customers the run around all they want with there remote modem resets lol.
Tier 1 support these days is pretty bad with most/all ISP, not just Cox. You should try Comcast support sometime. I have heard horror stories on Reddit. The problem is in-house Cox technicians are a lot more expensive then contractors, so it is a necessary evil. The important part are things should be escalated to Tier 2(CAG) or a in-house technician when the contractors can't figure it out. That's where the system seems to break down and the FCC comes into play.
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