Forum Discussion

RT365's avatar
New Contributor
4 years ago

Fiber Optic Infrastructure Problem Solution

What is the process for COX to improve their ISP  infrastructure. Tax payers have long paid this deployments leaving customers in the dust.

How long will take COX to tech refresh their internet HUBS?

2 Replies

  • CrystalS's avatar
    Former Moderator
    Hello @RT365,

    In speaking to the customers I have noticed that a lot of our service areas are ongoing multiplied day maintenance. This tells me that we are, as you have suggested making changes upgrading, and as you stated improving our infrastructure. We just ask for patience while we get the work that is requested of us done. Unfortunately, it does take time but we will definitely get it done.

    Crystal S.
    Cox Support Forum Moderator
    • OCSD's avatar
      New Contributor II

      What is the acceptable amount of time to wait for Cox to upgrade our infrastructure when we are dealing with unacceptable deterioration of service? One month? Two? Half a year?