Forum Discussion

2007marinho's avatar
2007marinho
New Contributor
10 months ago

Fiber internet down for the past 3 days

I’ve been without internet since Thursday night. I’ve had a tech come over on Friday 8/16 and Today 8/17 but the issue has not been resolved. I feel like I’ve been lied to and played with and still c...
danman511's avatar
danman511
New Contributor
10 months ago

I have just upgraded to fiber couple of weeks ago as well and have been down since Thursday night with no ETA

  • NicholeC's avatar
    NicholeC
    Moderator
    10 months ago

     

     

    I'm sorry to hear you've been without service so long. I'd like to review this further. Please email us at cox.help@cox.com Thank you. 

    • 2007marinho's avatar
      2007marinho
      New Contributor
      10 months ago

      I did email cox several times, but there is no ETA for a fix. Today is day 4 without internet and I’m sure Cox doesn't care.

      • NicholeC's avatar
        NicholeC
        Moderator
        10 months ago

         

         

        I apologize you've been without service so long. I'm sorry we didn't have an ETR. I see we did advise of the construction ticket in place. Please note that the purpose of the forums is for customers to troubleshoot products and services with each other. We'd be glad to continue assisting with this issue via email.

         

        Thanks.