Forum Discussion

Odomsarah's avatar
Odomsarah
New Contributor
2 years ago

False information

Has anyone else had the experience of choosing a plan with Cox and using ACP program? My issue is it specifically stated online that my plan would cost me $19.99 a month instead of $49.99 with this applied. It also stated there would be no deposit and I would pay my $20 after my first month service. However, I'm still be in charge 4999 and my application was approved for the ACP. I ended up having to pay a $50 deposit and I'm being told that it was $119 from the beginning. Whatever happened to false advertisement and misleading the customer as a no-no. I even spoke to a representative and they told me the same thing. 

  • StephanieS's avatar
    StephanieS
    Moderator
    2 years ago

    I'd be more than happy to look into this for you!  Please send me an email and include your full name and address.  You can send the email to cox.help@cox.com.  Thanks!