Forum Discussion

Abigail_F's avatar
Abigail_F
New Contributor
3 years ago

Failed Payment

I received a failed payment text for my automatic payments, even though i have money in my account. when i contacted customer service they said theyd have someone call me in 72 hours to resolved my "failed payment" fee of $25. what a scam this company is. Hopefully i dont see a $25 fee on my account next week. Would not recommend their services. 

1 Reply

  • DavidA2's avatar
    DavidA2
    Former Moderator
    Hi Abigail, I can certainly understand your concern regarding that failed payment fee and we would be happy to look into that if it wasn't already addressed. If you would like for us to take a look at the account for you, please send us an email at cox.help@cox.com with your service address and first/last name.

    David
    Cox Support Forums Moderator