Forum Discussion

Gtsmiles's avatar
Gtsmiles
New Contributor II
2 years ago

Extremely high latency and packet loss

Hello, Is anyone else having an intense amount of latency and packet loss? Over the course of the last 3 days, I have had an average latency of 2699mS. Additionally, I get 100% packet loss more than...
connection issues
internet
packet loss
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

First, can you run a trace to 8.8.8.8? Or force a IPv4 trace. Perhaps IPv6 routing is different then IPv4 routing. It will also show double NAT. Next, post your modem's/gateway's signal levels. If a modem, should be available at 192.168.100.1. Last, what model modem and router do you have?

  • Gtsmiles's avatar
    Gtsmiles
    New Contributor II
    2 years ago

    I will collect a couple hours worth of data and upload it -- to answer your question about router: 

    PW8
    Brand: TECHNICOLOR
    Model: CGM4981COM

  • Gtsmiles's avatar
    Gtsmiles
    New Contributor II
    2 years ago

    https://imgur.com/a/oTsGVV0 3h traces of IPv6, Router, and 8.8.8.8

    Interestingly, the router signal on 192.168.100.1 is 100% red. Not sure what to make of that.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Looks like some of the packet loss is between the modem/router and Cox and some is between the PC and modem/router. Was that a wired connection to the router? Also, can you post your signal levels? Red is bad.