Extremely bad packet loss and service outages
For the last two weeks, Cox has constantly been going out in my area in the evenings and remaining out for a few hours. For the record, my Zip code is 23702 in Portsmouth, Virginia. Tonight it was so...
Forum Discussion
Here are images of the outside cabling. Maybe "rat's nest" is not actually an accurate descriptor as I did not notice the bundle on the left was a drip loop below the ground. You can see the additional (and unnecessary?) splitter screwed in beneath the edge of the roof. I am unsure whether the landlord's contractor installed these cables or if they were run by cox.
I have not attempted to open the cable box.
My main question is now is if I have a technician replace any or all of this am I likely to expect a $75 service charge? I've heard their responsibility ends at the box on the side of the house. If so I'll just bite the bullet and subscribe to complete care for an extra $10/mo to lower the cost.
(Sorry for the filthy siding, we haven't bothered cleaning any of it during the winter months.)
I'm curious about the smaller, skinnier wire routed upward in the left of the image. It appears to route to the junction box. A ground...an amp?
I can't discern what that thing is on the eave. It appears to have 1 input and 1 output.
I wouldn't subscribe to Complete Care.
The little device screwed into the underside of the eave is the splitter I was talking about. I have a few like it myself in the event I ever need them. I do not understand why they installed one outside though. I assume the tiny wire on the left running into our circuit box is a ground but I have no idea.
