Forum Discussion
BenS1
4 years agoFormer Moderator
Hi @Akipi,
I have run a ping test on your modem and I get 0% packet loss. All of your signals look good as well. Although I do see a few timeouts on your modem. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
I have run a ping test on your modem and I get 0% packet loss. All of your signals look good as well. Although I do see a few timeouts on your modem. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
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