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akipi's avatar
akipi
New Contributor
4 years ago

Extreme packet loss between modem and next hop

I have been experiencing a high amount of packet loss, anywhere from 19% - 37% (had one instance go up to 50%). Ran cmd tracert to 8.8.8.8 to look up the all the IP address hops and see where it co...
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Akipi,

I have run a ping test on your modem and I get 0% packet loss. All of your signals look good as well. Although I do see a few timeouts on your modem. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?


Ben S.
Cox Support Forums Moderator