Exterior cable

so they finally came out & removed the cable draped across my fence.  Seriously who do you hire to do this work?  They dug up the box that was above ground, buried a new box, buried the nv energy box  (I have no idea where it even is now - don't think NV Energy will be happy), another utility box (phone maybe) & best of all my cable didn't get buried or even put in the box.  So now there are all these cables sticking up, some loop up & some are cut off, so i don't really even know whats - what.  So can we try this again - maybe get a professional this time.  Oh and my speed is slower.  Seriously after being a cable customer for OMG years upon years you thing i could get decent service.  I want refunded for the months the cable was blowing around on my fence & the poor quality.  I"m feed up.  My wife keeps saying go with streaming it's faster.  I keep saying no no it's cox they'll fix it.  Wife is starting to win   https://www.facebook.com/moogie85/videos/3345071975510856/