Forum Discussion

jimferry's avatar
jimferry
New Contributor
6 years ago

Explain this - 15% of the neighborhood is STILL having issues 9 days after your upgrade.

You upgraded our neighborhood on December 27th.  Aside from it being a really poor choice to do this during the holidays, you have lingering issues. I have called, had tech visits and checked the w...
davidbk's avatar
davidbk
New Contributor
6 years ago

I also have been having issues. Really pisses me off that I upgraded my service, as I was assured it would fix the problem. So now I spend more money for the same crappy service. 

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Davidbk, what issues specifically are you experiencing with our services? We're here to help you in any way we can. -Kevin M. Cox Support Forum Moderator
  • davidbk's avatar
    davidbk
    New Contributor
    6 years ago

    complete disconnection from the internet, from all devices. Sporadic times and when it does happen it is almost like it will turn off and on like someone is playing with a light switch. 

  • davidbk's avatar
    davidbk
    New Contributor
    6 years ago

    And by the way, for the amount of money I spend, I sure do spend a lot of my time to fix problems on your end. 

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      6 years ago
      @Davidbk

      Do you have any devices hardwired and if so does that also happen the also loss connection?

      Jonathan J
      Cox Moderator