Forum Discussion

jimferry's avatar
jimferry
New Contributor
6 years ago

Explain this - 15% of the neighborhood is STILL having issues 9 days after your upgrade.

You upgraded our neighborhood on December 27th.  Aside from it being a really poor choice to do this during the holidays, you have lingering issues. I have called, had tech visits and checked the w...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Jim, we apologize for the service issues and we would be grateful for the opportunity to work with you on a resolution. When you lose connectivity, does your modem reboot? If so, does this occur at around the same time every day? Are you on WiFi or are you hard-wired to the modem when experiencing intermittent connectivity? Are all devices in the home experiencing this issue? -Kevin M. Cox Support Forum Moderator