Hi Eric,
I am so glad I found your post and now am 100% certain it is not my connection alone.
I have been experiencing the exact same issue as you. In fact, we share the same CMTS (I live on the southwest corner of Ray and McClintock close to Desert Breeze Park). I first noticed this yesterday afternoon after trying to play Call of Duty online (had not played in a few weeks) and experiencing extreme lag and rubber banding. At first I attributed it to the large player base due to everyone being indoors, but then I monitored my connection yesterday afternoon and night and found I am experiencing high jitter and packet loss as well.
Please keep us updated! Is there anything I can do to contribute? I am sure all of us would like this issue resolved. I pay $87.99/month for the 150 down/5 up, but such throughput is useless with an unstable connection making things like VoIP (for my online classes) and online gaming useless.
Modem: SB6141 (owned for four years now, NOT the issue)
Downstream and upstream signal levels are all at their normal levels.
Tracert results (5:30PM):
Edit: I tried posting these results but it flags it as spam for some reason!
Ping results to google.com (I normally get 22-28ms):
30+ms sporadic to 200ms, not normal!
Edit: See above^
You can file a complaint with the FCC. https://consumercomplaints.fcc.gov/hc/en-us That is the only option we have to facilitate a node split. Cox never does anything that costs them money, unless their hand is forced.
Also glad to know someone else on the same node, is having the exact same issue. Maybe it will help speed up the issue being resolved.
Going to file it right now. Thanks so much.
Edit: Filed!
I have just done the same
There's also the AZAG Consumer Complaint Form: https://consumer-complaint.azag.gov/publiccomplaint/begin.aspx
Just filed this one today. AZchips (who is also an active member on here) on DSLReports suggested it.
