I opened a similar complaint today that I have had for a month. I have found several others in this forum recently having the same issue.
forums.cox.com/.../high-jitter-causing-instability-in-voice-programs-along-with-games
Look like your problem? This person is one I found that is about 2 weeks ahead of us in the troubleshooting. I asked that he update if he gets it fixed.
The only way to get any response from cox that resolves an issue, is to file a FCC complaint. I had a upstream noise issue for weeks, 10+ calls to support 6 techs out to the house blaming my Cox provided modem, and anything else that isn't their outdated, decrepit network. file FCC complaint, and within 48hrs the issue was discovered and another 48hrs it was resolved.
As long has they have their monopoly and we pay for their overpriced service, they don't give a ***. Unless they are forced by law, to investigate, and respond to a FCC complaint within 30days.
Writing the complaint up as we speak, seems to be the only way to get them to admit they have a problem
