Excessive Data Usage
I switch to cox 5 days ago from att internet. With ATT I have a data cap of 100GB a month and never went over that amount. It is only me in my household. I work from home, I may stream 3 to 4 hour...
Forum Discussion
I've complained the same for quite some time...and I'm a 20+ year customer of Cox. It's probably different from ATT.
I've never exceeded 1000GB until last month...and Cox had issues all month. We were down as long as 8 hours at times. There is no way we exceeded 1000GB. In September we used under 600 GB, October about 800GB Normally it's about 750-800GB.
There is no consistency in their monitoring. Days I expect higher, it's often lower. Days I expect a lower result, it's higher. I don't vary my schedule and viewing habits much either...it's just my wife and I. Sometimes I do so just to see how the monitoring responds....it's inconsistent. All I can say.
I don't know how Cox measures, but I question the veracity. Way to inconsistent in it to accept it as accurate.
The recent "system upgrade" seems to have produced even higher numbers. Expect worse.
Good luck.
check what dl you're using at netflix, default or hd!
don't subscribe to the Netflix garbage
just a follow up as you did remind me to check my other Sling settings...as I noticed a change last night when I reset one of our Amazon Firesticks...we have 4.
If you reset your stick...which we were doing more often when Cox was having connectivity issues, the Firestick seems to override the settings for the Sling app...perhaps other apps. Sling still showed a lower bandwidth, but it was using higher. It was noticeable to the eye. I just clicked higher then lower on bandwidth settings in Sling and the picture quality was degraded.
My assumption is I will see lower usage tomorrow with the settings reset to where they should be. Interesting that the Firestick resets/overrides the app settings.
Just one man's observation.
- Hi Proudworld, many streaming apps can alter default video settings during an update. Factors such as video quality, FPS (frames per second), color usage, and audio bitrate can all impact the bandwidth (the amount of data transmitted) of streaming video. As video and audio quality increase, so does the amount of data consumed, so regularly checking the quality settings for each streaming service can help you manage data usage. Most video players offer Low, Medium, and High settings that allow you to adjust the quality of your video stream from standard definition (such as 240p or 360p) to high definition (720p or 1080p). Let us know if you have further questions about data usage. You can post here or email us at Cox.Help@cox.com. We're happy to help! -Becky, Cox Support Forums Moderator
I am aware of those issues Becky...but thanks.
Just FYI. Yesterday's usage decreased to 14 GB...vs Monday 40+ and Sunday 50+ GB usage.
It wasn't the app per se that created the problem, it was the device override.
As stated earlier, if you reset the device(which we did when Cox was having service issues because it often created an issue with Firestick syncing after outage), that's when Firestick overrides the app settings within Firestick....even tho the app menu showed my normal settings after reset.. App settings had to be changed higher, then lower...even tho the menu showed it lower to begin with.
Kind of odd the device overrides the app settings yet shows correctly, but that was the issue. A quirk between Firesticks and Sling app I guess.
running 4 firesticks & you're whining about high usage!!
snif snif snif!!
