Forum Discussion

ChuckfromMV's avatar
New Contributor
6 years ago

Emails get deleted

Once again this morning about 10 emails that I received earlier today got deleted. They are not on my iPhone nor on my PC (Outlook). I logged into Cox webmail and found 1 email in the deleted items folder, the rest were gone. This has happened at least once a month for the last few months. I am an IT person and have been in the business for over 30 years and there is nothing wrong with my setup on either device (IMAP). I am convinced that Cox is losing my emails and many other peoples as well.

1 Reply

  • KevinM2's avatar
    Former Moderator
    Hi ChuckfromMV, we apologize for the inconveniences caused, and I'd like the opportunity to investigate this further. Can you please send us an email at We will more than likely need to escalate this case, and we'll need to obtain additional information prior to doing so. -Kevin M. Cox Support Forum Moderator