Forum Discussion

ChuckfromMV's avatar
ChuckfromMV
New Contributor
7 years ago

Emails get deleted

Once again this morning about 10 emails that I received earlier today got deleted. They are not on my iPhone nor on my PC (Outlook). I logged into Cox webmail and found 1 email in the deleted items folder, the rest were gone. This has happened at least once a month for the last few months. I am an IT person and have been in the business for over 30 years and there is nothing wrong with my setup on either device (IMAP). I am convinced that Cox is losing my emails and many other peoples as well.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    7 years ago
    Hi ChuckfromMV, we apologize for the inconveniences caused, and I'd like the opportunity to investigate this further. Can you please send us an email at cox.help@cox.com? We will more than likely need to escalate this case, and we'll need to obtain additional information prior to doing so. -Kevin M. Cox Support Forum Moderator