Forget trying to get help. I've had continuous and constant email problems for at least two months. For a good five weeks I could not use the search function, which I need to use on a regular basis. Same deal, level two support, blah blah they're looking into it. I even let them change my password for two weeks so they could recreate my issue. They finally fixed it, or at least it fixed itself, and worked for two weeks. It stopped working again around a week ago. They want my password again, no. The thing is I always use webmail, I don't have a smart phone so I don't have an app. It still does not work. Point is, they have no idea what's wrong and they have no idea how to fix it. I'm slowly and gradually moving everything to a different email account because I can't function with email that doesn't work. I have 9 years worth of stuff saved in my email so it's very difficult to move to a different service.
Thank you Peggy8080 for your sympathy and empathy. I have been in IT and tech support my entire career, so I try to be patient and I know the Cox moderators like Kevin M2 etc. can't invent a solution, when it has to go to Level 2 or higher. (I still get frustrated, but I'm happy to celebrate if Cox can fix this!)
If you are really trying to move your emails to a different email account (such as Gmail), try this in Google search: "export cox emails to gmail". There are several utilities that will pull (export) your Cox emails and then import them into Gmail or other email software. Gmail is very powerful and popular. Good luck. 🙂
Thanks for that tip! Good luck to you.
