Who me? I am not even a Cox customer and I don't even have a Cox email anymore. I thought I deleted it, along with this username. Now the username is active but with no service or email. I think some part of it is someone thought they were being nice by deactivating instead of deleting, so I could keep forum access, but then a hacker learned about it, activated it, and used it as a password reset for my Gmail. What's really odd is I think I can do it with other accounts I remember. I have a semi-photographic memory, so I remember many of my old usernames.
As for sending it to the mods, they are just going to make a ATL ticket which takes weeks/months/never. It goes to Atlanta, who can't fix anything before filling out 5 forms. We used to call them AtlaNOT. Centralization has probably only made it worse. but I degrees.
I have been watching almost all the threads on the different forums about it. There are many elements which may very depending on your situation. What was your main question to the mods?