I traveled to Ireland and was completely locked out of my email which was extremely inconvenient as I needed email to correspond to the people in Ireland. I spent hours on the chat with Cox and in spite of them promising to fix it within 24 hours day after day it never was fixed. When I returned home I was locked out and had to get Cox to unlock it. Funny thing is my husband was able to use his Cox email the entire time. Just another example of the incompetence of Cox and how their "support" most of the time have no idea what they're doing
Don't use chat. Instead email Cox at cox.help@cox.com or use one of the other methods found here.
I couldn't get on my email so I couldn't send them an email. I also couldn't call them because I didn't have service so I was stuck with the worthless chat option where the dozen people I chatted with all had different answers and every last one of them was incorrect
If it happens again, use Facebook or Twitter. It's also a good idea to have a backup email account for when Cox doesn't work.
I do have another email, but the people I were corresponding with before I left and needed to stay in touch with didn't have that email and I didn't have their emails to let them know, as Cox locked me out of my email. I was able to contact Cox through chat they were just all wrong and no one could fix my issue. I don't see how their facebook or twitter people would be any smarter.
