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zept0sec's avatar
New Contributor
7 months ago

Email Issues

Since at least this morning, I have been having difficulty receiving email from at least two different domains: and Support personnel at both companies have tried emailing me password reset links, but none are coming through. Yet, both companies have been able to successfully email me temporary one-time password messages. Some have taken seconds to come in while others took more than 5 minutes. Both companies suggest an issue with Cox email systems; this makes sense (some sort of spam prevention, perhaps).

So I contact Cox phone support, explain the situation, and now their agent wants to transfer me to the paid premium support!?! AFAIK, they support home networks; they should have nothing to do with resolving this issue.

2 Replies

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    • MichaelJ's avatar

      Hi zept0sec, thank you for reaching out to the Social Media Team and being a valued Cox family member. I know how important it is to have a reliable email service. We are not able to change how quickly emails are delivered. I know this isn't the answer you are looking for, but you may want to see if they are able to text you with a temporary one-time password.