Forum Discussion
Becky
8 years agoModerator
Our email administrators are currently investigating an issue where Webmail passwords aren't synchronizing correctly with third-party email clients like Outlook, Mac Mail, and Windows Live Mail. So that we can make sure what you are experiencing this specific issue and not something else, please email the following information to our team at cox.help@cox.com:
- The email address used in mail client
- Device type/model#
- Operating system/version#
- Mail client name and version#
- POP or IMAP?
- Primary Login
- Affected Login
If you can, send your email from an account not impacted by login issues. You can also send us a Message via Facebook or reach out to @CoxHelp on Twitter. We'll let you know as soon as we get more details.
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