Forum Discussion

SheLetGo's avatar
SheLetGo
New Contributor
8 years ago

Email Issues in Outlook - PW Continually Required

This has been an issue in the past; tech help usually says they've had issues with their email server. Is this still an issue currently? Once again cox email account in Outlook requires entering pa...
MichaelJ's avatar
MichaelJ
Moderator
8 years ago
Hi Kaylin and SheLetGo, are you able to access your email accounts using Cox Web Mail? Can you send and receive emails while using Cox Web Mail? I suggest changing your Cox Web Mail password, then logout/login using the new password, test to make sure you are still able to send/receive emails in Web Mail. Logout after the test is successful and then open Outlook and update the password there. If you continue to receive a password prompt let us know.