Forum Discussion

Statim's avatar
Statim
New Contributor II
5 years ago

Email from account@nest.com not received or received too late; email from Washington post newsletter not received

Began three days ago. Windows 10 (updated software), Microsoft Office 365 Outlook, myemail.cox.net Router and Orbi rebooted. 
Todd_S's avatar
Todd_S
New Contributor II
5 years ago

I'm having the same issue, I log into the nest site and it tells me that a email has been sent to your cox email and you have 5 minutes to get the verification code,  but receive it hours later.

DustinP's avatar
DustinP
Moderator
5 years ago
Hello Todd,

We would like to investigate this slow mail delivery issue. Please email us at Cox.Help@cox.com with your first and last name, address, and the cox.net email.

Thank you,

Dustin
Cox Support Forum Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Call whomever is administering your email servers to ask if the queues are backed up.  Don't be shy about posting the results of your "investigation."

  • Todd_S's avatar
    Todd_S
    New Contributor II
    5 years ago

    Thanks Dustin. just emailed you the info.

    Thanks

    • MichaelJ's avatar
      MichaelJ
      Moderator
      5 years ago
      You are very welcome, todd. It is our pleasure to be of help.

      Mike J.
      Cox Support Forums Moderator
  • Todd_S's avatar
    Todd_S
    New Contributor II
    5 years ago

    It seems to be working now, not sure what happened,  but this is good news....

    • MariaL's avatar
      MariaL
      Moderator
      5 years ago
      Hi Todd S,

      We’re glad to hear it’s working.

      Maria
      Cox Support Forum Moderator