Email from account@nest.com not received or received too late; email from Washington post newsletter not received
Began three days ago.
Windows 10 (updated software), Microsoft Office 365 Outlook, myemail.cox.net
Router and Orbi rebooted.
Forum Discussion
Hi Statim, are you able to login to Cox Web Mail? If yes, can you confirm if the emails are there?
Thank you,
Mike J.
Cox Support Forums Moderator
Thank you,
Mike J.
Cox Support Forums Moderator
Same exact problem. Can’t log on to Nest app, it says it sent authentication code to my @cox mail and code is only valid for 5 minutes. I get the code eventually hours later from account@nest.com but it’s way past the 5 minutes.
troubleshooted with 5 levels of support of Nest. We added @nest to cox whitelist. Created rule in cox webmail to allow Nest domain emails in inbox, no luck, Same problem.
Nest says this needs to be addressed by Cox, that their automated 2 form authentication is working fine and email generates right away and it’s sent, however cox is not allowing it in right away.
can null help please???
Thanks!
- Hello Israelmaya,
I understand you've reached out to Nest support with regards to the slow delivery to your cox.net email. We'd like to have this investigated further. Please email us at Cox.Help@cox.com with your first and last name, address, and the cox.net email that's receiving the account@nest.com emails.
Dustin
Cox Support Forum Moderator
Am able to login; not receiving the Nest emakils with verification codes.As others have noted, Cox and Nest explain that the other is the source of the problem. Absent phone support, Cox is unable to speak with Nest. Sent email with source info to both tech supports- no response as yet.
