Hello @Jadz,
I apologize that you have been dealing with this intermittent connection issue. The internet is SUPER important, especially in this day and age. Please don't be upset with our first-level technical support agents, they have very general knowledge and this seems like an in-depth speed issue. Great job coming to Forums looking for assistance. We have some customers up here that are very knowledgeable and will assist in resolving your issue. If you decide that you would like personal support. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. We would definitely be able to assist you with this.
Crystal S.
Cox Support Forum Moderator