Forum Discussion

Marion's avatar
Marion
New Contributor
6 years ago

Dropping connection

I work from home and connect using my internet to connect to theirs.  Throughout the day I get knock off and get a message "CISCO AnyConnect accessing bannerhealth.com" and I have to wait to be reconnected.  This happens multiple times per day and it's hard getting any work done.  I don't know if the problem is Cox or Banner conections.  Any help would be greatly appreciated.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Marion, we are detecting signal issues as well as tremendous packet loss. Please check to ensure that all cables are tightly secured and free of damage, and also make certain that any splitter or amplifiers you may have are in good, working condition. At this point, we would recommend sending out a service technician. Can you please include a link to this forum thread and email us at cox.help@cox.com? -Kevin M. Cox Support Forum Moderator