Forum Discussion

String's avatar
String
New Contributor
7 years ago

Downstream periodically goes down and has a huge amount of errors.

Long story short, about a year and a half ago I had my downstream going out (usually at night, when cold) and a tech came out and installed a signal booster in the basement. Fixed the problem until a...
Becky's avatar
Becky
Moderator
7 years ago
Hi String, I agree with WiderMouthOpen. Your modem metrics lead me to think there is ingress or some other distortion impacting your modem's signal. Since you've already replaced the modem, there may be something going on at your tap or demarc that a tech can resolve. If you'd like my team to schedule a service call for you, please email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
  • String's avatar
    String
    New Contributor
    7 years ago

    The problem fixed itself the next day. Tonight at around 5:30PM CST it started up again. Same errors on the modem, same download speeds (below 1mbps). Restarting doesn't fix it.

    There are no splitters on the line, it goes straight from your drop to my modem through the crawl space. Any solutions I can try other than having a tech sent out? Last time I almost got charged.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi String, my only other suggestion would be to test a different modem. -Becky, Cox Support Forums Moderator