Forum Discussion

pungoherb's avatar
pungoherb
New Contributor
5 years ago

download speeds horrible

 I am in virginia beach and my present download speed is less than 50 and my upload is less than 5. I have a new Motorola modem and have done all the resets, tightening, etc and no help. I have the Premier 200 program. I would say something is wrong but cannot talk to a Cox support rep in a reasonable amount of time. Wish there was a better alternative.

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    "reasonable amount of time", other folks are also talking/waiting to talk to cox rep!

  • MaryF's avatar
    MaryF
    Former Moderator
    5 years ago
    Hi Pungoherb,

    Currently, your modem is reporting offline. Looking at the history of your modem levels, the levels were not in the normal range. Is there a splitter in the connection that you can bypass and test your connection again?

    Mary
    Cox Support Forums Moderator