Forum Discussion

Gotcha29's avatar
Gotcha29
New Contributor III
9 months ago

Download speeds constantly drop to 30 mbps on a 500 mbps plan.

I am getting constant notice 16 and 24 errors on the cable modem. 3 channels get high corrected and uncorrected errors. I am unable to go a full 2 hours before it drops to 30 mbps. 
  • Gotcha29's avatar
    Gotcha29
    9 months ago

    It started up again so I had a tech come out it was a filter in the line so all this time it was a filter the tech pulled out :(.

junostarr's avatar
junostarr
New Contributor
9 months ago

This is the exact issue I am experiencing as well and it started a few days ago. LMK if you get any updates on your end so I have a likely explanation for my issue.

  • NicholeC's avatar
    NicholeC
    Moderator
    9 months ago

    Hi junostarr,

     

     

    I'm sorry to hear you've also been experiencing service issues. So I can check into this further, please email my team at cox.help@cox.com.

     

     

    Thank you.