Forum Discussion

Gotcha29's avatar
Gotcha29
New Contributor III
9 months ago

Download speeds constantly drop to 30 mbps on a 500 mbps plan.

I am getting constant notice 16 and 24 errors on the cable modem. 3 channels get high corrected and uncorrected errors. I am unable to go a full 2 hours before it drops to 30 mbps. 
  • Gotcha29's avatar
    Gotcha29
    9 months ago

    It started up again so I had a tech come out it was a filter in the line so all this time it was a filter the tech pulled out :(.

MichaelJ's avatar
MichaelJ
Moderator
9 months ago

Hi Gotcha29,

 

You may want to contact our Technical Support Team by using our Live Online Chat: https://www.cox.com/residential/contactus.html or call us at 1-800-234-3993. You can also use Twitter CoxHelp or Facebook to contact us. 

 

Thank you, 

 

Mike 

Cox Support Forums Moderator